Servicers

We help servicers improve borrower experience and retain their
customers

Peoples Processing offers end-to-end mortgage servicing support to help them streamline servicing, default operations, and ensure compliance

Many of our clients choose to partner with us as we offer end-to-end mortgage servicing support right from Loan Boarding to managing default operations and loss mitigation.
Servicers today need to manage a range of incoming communication from borrowers. These could be requests related to forbearance, default, or other routine requests/ complaints. It hence becomes inevitable to have a robust mechanism to sort through these incoming requests, and then allocate it to relevant processors, based on the request.

Peoples Processing offers a suite of services such as:

Regular Servicing

  • Loan Boarding – We assist mortgage servicers with introductory customer communications, set-up loan information on the servicing system, authenticate given information and validate that all needed documents/information are available in the loan file.
  • Investor Reporting – generation of investor accounting reports
  • Invoice Management Support – invoice generation, communications with customers and aligning timely invoices
  • Payoff Processing – Generate the payoff quote by keying the accurate fees and costs along with the good thru date
  • Bank Reconciliation – Perform accurate recon of deposits against payments made towards taxes and insurance before finance team release the funds to vendors

Loan Modification

  • Reviewing the documents
  • Carrying out income underwriting
  • Soliciting financial information of the borrower to qualify for the mortgage home loan modification
  • Completing the entire modification fulfilment process, including subordinations, title endorsements etc.
  • Dedicated consulting services for the borrowers to help them comprehend and complete the financial packages
  • Mailing the final modification packages

Mailbox Monitoring System

  • Mailroom – scans all paper documents and feeds them to the ticketing system
  • Incoming emails come into our ticketing system directly
  • Our ticketing system indexes the request and then allocates it to a relevant processor
  • The Processor follows all relevant guidelines / rules
  • The system sends an acknowledgment to the borrower
  • The system keeps sending notifications / reminders to ensure that the processors respond on time

Default Servicing/ Loss Mitigation

  • Collections & Repayment Services
  • Loan Modification & Short Sales
  • End-to-end Home Retention & Liquidation
  • Claims Processing
  • Disposition & Asset Management Services

Benefits of partnering with Peoples Processing

  • Licensed to do business in 29 States, enables adherence to your state-specific requirements
  • Single window processing to avoid managing multiple vendors
  • Headquarters in Austin, TX with two production facilities located in India
  • Experience working with all the leading LOS, Compliance and Servicing platforms
  • Flexible engagement model to help you reduce fixed costs
  • SSAE 18 compliant (SOC 2 audit in the process)